General Product Questions

Each of our products is formulated with specific skin concerns in mind. Please refer to the product description or recommended bundles for suitability. For example, our Credate Moisturiser is ideal for dry/sensitive skin, while the Lumimatt SPF60 suits all skin types, especially oily/combination skin.

Yes, all our formulations are tested under expert supervision to ensure safety, efficacy, and skin compatibility.

Absolutely. We do not test on animals, and our products are cruelty-free.

Most of our products are formulated to be non-comedogenic and gentle on sensitive skin. We avoid harsh fragrances and use skin-safe ingredients.

Product Usage & Routine

 Generally, follow the Cleanse → Treat → Moisturise → Protect rule:

  • AM Routine:Face Wash → Serum → Moisturiser → SPF
  • PM Routine:Face Wash → Treatment (Serum/Cream) → Moisturiser

Check the recommended usage on each bundle or product page for detailed routines.

Yes, but layering should be done carefully. For example, Aqua Glow Serum (Hyaluronic Acid) can be layered before Pure Radiance Serum (brightening) in the AM. Always start with the most hydrating or water-based serum first.

  • For normal/oily skin: 2–3 nights per week
  • For dry/sensitive skin: 1–2 nights per week
    Avoid using on consecutive nights and follow with a soothing moisturiser like Ceradate.

Sun Protection & SPF

 SPF protects your skin from UV damage, premature aging, and pigmentation. Even indoor light and screens can affect your skin. Our Lumimatt SPF60 offers lightweight, broad-spectrum protection perfect for daily use.

We recommend applying SPF daily, even indoors, especially if you’re using active treatments like serums or peels.

Individual Product Questions

 It gently removes impurities, brightens dull skin, and preps your skin for treatments without stripping its moisture.

Packed with hyaluronic acid, it deeply hydrates and plumps the skin, improving elasticity and glow. Ideal for layering AM and PM.

 Formulated with skin-brightening actives, it targets uneven tone, dark spots, and dullness. Use consistently in the AM for visible results.

It’s a night cream that works to reduce pigmentation and dark spots while you sleep. Best for long-term brightening and tone correction.

It’s ideal for dry to sensitive skin due to its ceramide-rich, barrier-repairing formula. However, it can be used by anyone needing deep hydration.

 Yes, it complements brightening routines and is best used in the PM. Avoid using with strong actives or peels on the same night unless advised by a skincare professional.

Orders, Delivery & Returns

  • Within Pakistan: 2–4 business days
  • Lahore: Typically faster (2 days)
  • International orders: Please email kafeskincare@gmail.comfor shipping options.

We offer a flat rate of Rs. 250 for orders across Pakistan.

Due to hygiene standards, we currently do not accept returns on opened skincare. If your product is damaged or incorrect, please contact us immediately.

Once your order is confirmed and dispatched, you’ll receive tracking information via SMS or WhatsApp.

🧾 Still Need Help?

If you have questions not covered above, feel free to contact our customer service team:
 📧 kafeskincare@gmail.com
 📱 +92 301 1466867 (Call/WhatsApp)